How a dealer buys a car with a lien

2. If coming from a lead, click send an offer here

3. Enter the amount you wish to offer the seller, choose any subject to options, and click send offer

4. A chat will start with both you and the seller where the seller can accept, counter or decline the offer. Once accepted both parties can click view deal to start the deal

5. Here is a side by side view with the seller on mobile on the right and the buying dealer on desktop on the left. The seller will finish filling out any missing vehicle details in the offer section

6. Once each field is filled out they can click 'Yes mark as confirmed' to confirm both the price and vehicle details

7. The dealer will then select which credit card they would like to use to pay the closing fee. This will be automatically added once we introduce our business subscriptions.

8. You can select one of the cars we have on file or add a new one. If you have a coupon code then click the 'Have a discount code' hyperlink to add it here:

9. Once your payment is added, the dealer can confirm the purchase price and vehicle details as well. Note* this step can be done in any order and either party can add data into the fields. We will always require a dual confirmation if either party changes anything in this step at any time.

10. In the next step called 'Title', when choosing "financed' for ownership status, the seller will have to initially pull in their lien information by clicking the 'Check my loan estimate' button here:

11. The seller will then click 'Get started' and agree to pulling in their lien data here:

12. We will then pull the auto loans the seller has for them to select the loan for this vehicle. Our support team will confirm these details once the loan payoff service is requested or added to the deal (more below)

13. The estimated payoff information will be added to the deal for both dealer and seller to see the amount owed and potential seller proceeds remaining. To initiate the loan payoff service, the dealer will then click 'Check loan' here so our support team can check if this lien holder is available for the loan payoff service.

14. Our support team will then check the loan for availability which takes less than an hour during normal business days. Once the support team has confirmed the bank is available for payoff, the deal status will change and the dealer can then request to add this service by clicking "Add service' button. This service is included in your closing fee with no additional charge.

15. We will display a brief overview of what is included with this service and then the dealer will confirm by clicking "get this service'

16. When adding the service, we will automatically pull in the required documents for signature in the documents section here. The dealer will only need to e-sign the Bill of Sale however, the seller will be signing the Bill of Sale, the Power of Attorney, and the Lien release authorization

17. Once inside the document, you can either draw or type out your signature and click 'Sign'

18. Once signed, click finish

19. Once all documents are signed, you can open each one to view by clicking here on the title of the document, if desired.

20. Once you are ready to close the deal and you have the funds available in your DealNow wallet, the dealer will then click this 'Start real time loan check'

21. We double check you are ready for this real time loan balance check since the amount will only be good for 24 hours. If the answer is yes, click here:

22. Again this process takes less the an hour, during normal business hours, for our support team to look up the real time payoff amount and enter the amount into your deal. Once, we've entered the amount, the deal will update the the loan payoff amount and seller proceeds as seen here:

23. While you are waiting for the real time payoff amount,the seller will want to choose how they want to be paid by clicking this 'Set up pay off' button which is only seen on the seller side of the deal.

24. The seller will have the option to either link their external bank account via Plaid for pay off, or if they have a DealNow Pay account they can also choose to be paid there into there wallet and lastly, they can choose to be paid by check.

25. If choosing external bank account, Plaid will walk the user through linking their account

26. Once the seller chooses how to be paid, the "start transfer" button will inactivate and you can close the deal and transfer funds here:

27. We do require two factor authentication before sending funds, just enter the 4 digits sent too the mobile phone we have on file here:

28. We will ask again if you are ready to transfer funds and is yes you click 'Yes, transfer amount" here

29. The funds will transfer and the deal will be done

30. Once the deal is done, our support team will get started on paying of the lien and securing lien satisfaction and title release. We will be in communication with you via email or phone to keep you updated.