How Your DealNow Wallet Works: Fund Security & Account Details
Your money in your DealNow Pay (DPay) wallet stays legally yours, held in a regulated banking account that's kept separate from DealNow's company finances. You can add to it, withdraw from it, and see your balance in real time on your dashboard.
How DealNow holds your funds
When you fund your DealNow Pay (DPay) wallet, your money is deposited into a "For Benefit Of" (FBO) account at one of our regulated banking partners. FBO accounts are the standard structure major payment platforms use to hold customer funds safely.
Legally, the money is yours. Not your banking partner's, not DealNow's. The FBO structure exists specifically to keep customer funds separate from any company's operating accounts, which is why your balance is always available to you in full.
Your wallet has a dedicated ledger that tracks every dollar flowing in or out. That ledger is what powers the real-time balance you see on your DealNow dashboard.
How your money is protected
Because your funds live in an FBO account, they are legally separated from DealNow's operating funds. Your money is not part of DealNow's company assets at any point. It remains yours.
Your banking partner individually tracks your balance, transaction history, and fund movements, so every dollar is accounted for at all times. Our banking partners are regulated financial institutions subject to federal and state oversight.
Adding, withdrawing, and checking your balance
You have full control of your wallet. Here is how each action works.
- Add funds. Open the My money section in DealNow, click Add funds, and follow the on-screen instructions. The deposit options available to you depend on your account type. See Making a Deposit to DealNow Pay for the full walkthrough.
- Withdraw funds. From My money, choose Withdraw funds and select a bank account you have linked. If your bank supports FedNow, you can use Instant Transfer to receive funds in under 15 minutes. Otherwise, ACH withdrawals typically take 2 to 4 business days depending on your bank. See How To Withdraw Funds From Your DealNow Pay Account.
- Check your balance. Your DealNow dashboard shows your wallet balance, transaction history, and fund transfers in real time.
If you don't see a recent deposit, withdrawal, or transfer reflected, it may be a timing issue. Transfers between banks can take time to settle, and your bank's processing schedule and cutoff times affect when funds arrive.
Still need help?
If you have questions about your wallet balance, a transfer, or how your funds are protected, our team can pull up your account details right away.
- Email: support@dealnow.com (monitored 24/7)
- Phone: (801) 770-4114, Monday through Friday, 9:00 AM to 7:00 PM EST
- Chat: Available in the DealNow app, bottom right corner
Most email replies arrive within 24 hours.